Terms of Service
1. Parties; Who May Agree
These Terms are a contract between Pippa LLC ("Nuro," "we") and:
- Adult users (18+): you, on your own behalf.
- Teens 13–17: your parent or legal guardian, who is the contracting party, agreeing on their own behalf and as your personal representative; you separately confirm an age-appropriate assent. Where the law of your state permits you to consent to your own mental-health treatment and you enrolled through a participating treatment provider that has confirmed this, you may be the contracting party.
- Children under 13: Nuro accounts are not available to children under 13 except through a participating treatment provider under our verifiable-parental-consent program, if and when offered.
By creating an account you represent that the date of birth you provided is accurate and that, if you are accepting for a minor, you are their parent or legal guardian (or an authorized representative of their treatment provider) with legal authority to do so.
2. What Nuro Is (and Is Not)
Nuro is a self-monitoring and communication support tool: it helps you photograph meals, track mood, build routines, and, if you choose, share that information with your treatment team.
Nuro is not a medical device, does not provide medical advice, diagnosis, or treatment, and is not a substitute for care from qualified professionals. Calorie estimates are approximate and for self-monitoring context only; they are not clinical recommendations. Decisions about your health must be made with your treatment team.
3. Nuro Chat and AI Features
Parts of the service are powered by artificial intelligence: the Nuro chat companion, food and calorie estimates from meal photos, and optional journal reflections. You acknowledge and agree that:
- Nuro's chat companion is a computer program, not a human being. It cannot feel human emotion, and the app tells you so before your first chat and in periodic reminders. If you ask whether it is human, it will answer honestly.
- Nuro chat is not therapy. It is a supportive wellness companion, not therapy, psychotherapy, counseling, diagnosis, treatment, or the practice of medicine or mental or behavioral healthcare, and it is not provided by or a substitute for a licensed professional. We do not advertise or offer it as any of those things.
- AI output can be wrong. AI-generated content, including chat responses and calorie estimates, may be inaccurate or incomplete and is provided for supportive, informational context only. Do not rely on it for medical decisions.
- Safety systems are automated and not a monitoring service. The crisis detection described on the Safety page is automated, may miss things, and does not create a duty of real-time monitoring; alerting a clinician requires your signed data-sharing consent.
- Your chat content is processed by our AI service provider solely to generate responses and run safety checks, as described in the Privacy Policy. It is not used to train AI models.
4. Acknowledgment of Risks
You (and, for minors, the consenting parent/guardian) acknowledge that self-monitoring tools, including meal photography, calorie estimates, and AI conversation, can be difficult or triggering for some people in eating-disorder recovery, that AI companions may not be suitable for some minors, that Nuro is designed to be used under the guidance of a treatment professional, and that you use it with that understanding.
5. Your Content; Limited Photo License
You own your photos and entries. You grant Nuro a limited, non-exclusive, revocable license to host, store, transmit, process, and display your content solely to operate the service: showing it to you, generating your in-app estimates and chat responses, and sharing it with the clinician(s) you or your authorized representative have approved through a signed data-sharing agreement.
- We do not use your photos or health entries for advertising or marketing.
- We do not use your content to train AI/ML models. We would never do so for children's or teens' data, and never for anyone's data without a separate, optional opt-in.
- Please do not include people's faces in meal photos. Nuro performs no facial recognition or biometric processing on any image.
- Photos are re-encoded on your device before upload, which removes embedded metadata including location (EXIF/GPS).
- The license ends when content is deleted, subject to the retention rules in Section 10.
6. Privacy; Health Data; HIPAA
Our Privacy Policy and Consumer Health Data Privacy Policy explain what we collect and why. For users enrolled through a treatment provider, Nuro operates as a service provider/business associate to that provider: their Notice of Privacy Practices governs your protected health information, and clinician access is controlled by the data-sharing agreement you (or your representative) signed. You can sever it at any time in Settings, which stops clinician access immediately.
We never sell your health data. We do not put advertising or third-party analytics trackers in the app. Minor accounts default to the highest-privacy settings, with no targeted advertising and no geolocation collection.
7. Clinicians Are Independent
Clinicians and institutions using the Nuro dashboard are independent providers, not Nuro employees or agents. Nuro does not practice medicine, select your providers, or supervise your care, and is not responsible for the professional acts or omissions of your treatment team.
8. Subscriptions and Billing
Parts of Nuro may require a paid subscription ("Nuro Premium"), purchased as an in-app purchase through your app store account:
- Auto-renewal: subscriptions renew automatically at the price and period shown at purchase until you cancel. Any free trial converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends.
- How to cancel: in your device's subscription settings (for example Settings → Apple Account → Subscriptions on iOS), anytime. Deleting the app or your account does not by itself cancel an app-store subscription.
- Billing and refunds are handled by the app store (Apple or Google) under its terms; we never see your payment card details. Refund requests go through the app store.
- Price changes apply only to renewals after notice, and you can cancel before they take effect.
- Clinics and institutions are billed under their separate agreement with Nuro; patients are never charged by Nuro for clinician-enrolled features.
Step-by-step cancellation and refund instructions are in our Cancellation and Refund Policy.
9. Accounts; Acceptable Use; Safety Defaults
You are responsible for keeping your sign-in credentials secure. You agree not to misuse the service (no unauthorized access, scraping, reverse engineering, uploading unlawful content, attempting to make the AI produce content that promotes eating disorders or self-harm, or using Nuro for anyone else's account). Minor accounts are provisioned with protective defaults that cannot be weakened by the minor alone. The full rules, and what happens when they are broken, are in the Acceptable Use Policy, which forms part of these Terms.
10. Account Deletion; Data Retention
You can delete your account in Settings at any time. Your care team is notified immediately and loses access to your data; your account can no longer sign in; your data is permanently erased from our systems within 30 days. A minimal record of consent grants and revocations, the deletion request itself, and clinician-access audit logs is retained as required by law (approximately six years), keyed to an internal identifier rather than your name or email. Backup copies age out on our standard rotation schedule. Children's data is retained only as long as reasonably necessary for the documented purpose for which it was collected, never indefinitely.
11. Parent/Guardian Rights (Minor Accounts)
The consenting parent/guardian may at any time: review the categories of information collected; revoke consent and direct deletion of the minor's information (which closes the account); and decline any optional data uses. Contact: pippa.app.general@gmail.com. We do not condition a child's use of the service on collecting more information than is reasonably necessary to operate it.
12. Disclaimer of Warranties
THE SERVICE, INCLUDING ALL AI-GENERATED CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR UNINTERRUPTED AVAILABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS; THOSE LIMITS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIPPA'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID PIPPA IN THE 12 MONTHS BEFORE THE CLAIM OR (B) US $100, AND PIPPA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THESE LIMITS DO NOT APPLY TO GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING ANY STATUTORY REMEDIES THAT CANNOT BE WAIVED.
14. Indemnification
The adult contracting party agrees to indemnify Nuro against claims arising from (a) their breach of these Terms, (b) misrepresentation of age, identity, or authority at signup, and (c) misuse of the service under their account or the minor account they authorized.
15. Arbitration; Class Waiver; Opt-Out
Disputes are resolved by binding individual arbitration (AAA Consumer Arbitration Rules, including the Healthcare Due Process Protocol where applicable), not court, except small-claims matters and where prohibited by law. No class actions. For minor accounts, the parent/guardian agrees to arbitration on their own behalf and on behalf of the minor as their personal representative for disputes relating to this health-support service. Coordinated or mass filings are subject to batch-arbitration procedures. You may opt out of arbitration within 30 days of acceptance by emailing pippa.app.general@gmail.com.
16. Ratification at Majority
If you used Nuro as a minor, continuing to use the service after your 18th birthday, including completing the re-acceptance prompt the app presents, ratifies these Terms as your own contract. You received and kept the benefits of the service under this agreement.
17. Changes; Termination; Survival
We may update these Terms; material changes require notice and re-acceptance before continued use. You may stop using the service at any time; Section 10 governs data on termination and Section 8 governs any active subscription. Sections 2–5, 7, 10, 12–16, and 18 survive termination.
18. General
If any provision of these Terms is found unenforceable, it will be reformed to the minimum extent necessary and the remainder will stand. These Terms, together with the Privacy Policy, the Consumer Health Data Privacy Policy, and any signed data-sharing agreement, are the entire agreement between you and Nuro about the service. Our not enforcing a provision is not a waiver. You may not assign your account. If you downloaded Nuro from Apple's App Store or Google Play, Apple and Google are not parties to these Terms and have no responsibility for the service, but Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Questions: pippa.app.general@gmail.com.