Acceptable Use Policy

Version 1.0 · Effective August 18, 2026 · Expands Section 9 of the Terms of Service

Nuro is a shared recovery space that includes minors, people in acute distress, and clinicians responsible for their patients' safety. These rules exist to keep it safe. They apply to the apps, the AI chat, care-team messaging, the dashboard, and the clinician hub.

1. Content you may not create or upload

• Content that promotes, glamorizes, or gives instructions for eating disorders, including numeric goals framed as targets to beat, purging or restriction techniques, "thinspiration," or body-shaming of yourself or anyone else.
• Content that encourages or instructs self-harm or suicide.
• Sexual content, and any sexual content whatsoever involving a minor.
• Harassment, threats, hate speech, or content targeting someone because of who they are.
• Other people's private or health information posted without their permission, and photos of other people who have not agreed to be photographed.
• Unlawful content, or content that infringes someone else's copyright or trademark.
• Malware, or anything designed to damage a device or system.

2. How you may not use the AI

• Do not try to talk Nuro's chat out of its safety limits, through role-play, hypotheticals, prompt injection, "ignore your instructions," or any other framing.
• Do not try to get diet plans, calorie targets, weight-loss coaching, or purging or compensatory-behavior advice out of it. Nuro is a recovery tool, not a weight-loss tool.
• Do not present AI output as advice from a licensed professional, to yourself or anyone else.
• Do not use the AI to generate content about a third party that they would not consent to.

Safety systems check messages in both directions, as described on the Safety page. Attempts to defeat them are logged.

3. How you may not use the service

• No account sharing, and no using someone else's account or credentials.
• No accessing patient data you are not clinically authorized to see. Clinician and family access is consent-gated, audited, and revocable by the patient at any time.
• No scraping, bulk export, automated access, reverse engineering, or attempting to circumvent rate limits, authentication, or platform billing.
• No probing or attacking our infrastructure, other than good-faith security research reported to us privately (see Section 6).
• No reselling, sublicensing, or white-labeling Nuro without a written agreement.
• No using Nuro's content or output to train a competing machine-learning model.
• No creating an account for a child under 13, or misstating an age to get around the guardian-consent requirements described in the age policy.

4. Rules for clinicians and family members

• Use the dashboard only for people you are actually caring for or supporting, under a current consent.
• Do not use Nuro to set weight-loss goals, prescribe restriction, or otherwise direct care in ways that conflict with eating-disorder standards of care.
• Notes, comments, and messages you write are visible to a person in recovery. Write them the way you would want them read.
• Do not export or redistribute patient information beyond what your own legal obligations and the patient's consent permit.

5. What happens if these rules are broken

Depending on what happened and who is at risk, we may:

• Remove or hide the content.
• Warn the account, or limit a feature such as AI chat or messaging.
• Suspend or terminate the account, and for a clinic, its access.
• Notify a guardian or a treatment provider where safety requires it and consent allows it.
• Report to law enforcement where the law requires it, such as content sexually exploiting a minor or a credible threat to someone's life.

A patient's own safety-related content is never treated as a violation. Telling Nuro you are struggling, that you skipped a meal, that you had a hard eating moment, or that you are having thoughts of self-harm is exactly what the app is for. Section 1 is about content that promotes harm, not content that discloses it.

6. Reporting

• Something unsafe in the product, including an AI response that worries you: pippa.app.general@gmail.com. Reports go to a real person and feed back into the safety systems.
• Security vulnerabilities: email the same address with "security" in the subject line. Report privately and give us a reasonable chance to fix it; we will not pursue good-faith researchers who do.
• Copyright: send the work concerned, the location of the material, your contact details, and a statement of good-faith belief, to the same address.

7. Appeals

If your account was limited or terminated and you think that was wrong, reply to the notice or email us. Say what happened from your side. A person reviews it, and access is restored when we got it wrong.